FAQs

Are your services covered by OHIP

At this time, our services are not covered by OHIP (Ontario Healthcare). However, many extended healthcare plans will cover our services.

We always recommend contacting your Insurance/Extended Health Plan provider to determine your coverage and limitations prior to your first appointment. This can help you avoid any surprises when submitting your claims.

Do you offer direct billing to my extended health benefits provider?

It depends on your plan.

The administrative staff is happy to directly bill certain insurance providers. Otherwise, we are happy to provide you with a receipt so you can self submit. If you are wondering if your insurance policy qualifies for direct billing with the Oona team, give us a call.

What is your cancelation policy?

We kindly ask that you provide 48 hour notice for appointment changes or cancelations in order to avoid a cancelation fee.

Where are you located?

Our clinic is located at 1100 Gorham Street in Newmarket Ontario.

Where do I park when I come for my appointment?

There is plenty of free parking onsite, immediately outside the entrance to the clinic.

Don’t see your question answered here?

Send us an email via this contact form and we would be happy to answer it for you.

Let us help you find care that's right for you.